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SpiceCSM Engagement Suite

Streamline sales and training with SpiceCSM.

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Starts from $90/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is SpiceCSM Engagement Suite?

Affiliate Disclosure

SpiceCSM is CRM Software that manages Customer Contact information (CRM) and Sales and Marketing workflow (SFA), as well as task management, messaging, data integration, including Enterprise Resource Planning (ERP) systems. It also assists in training of new employees. With this software, it includes complimentary license for 10 users, offering a complete suite for managing sales teams

Pricing

Starts from $90/User/Month when Billed Yearly

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

SpiceCSM Engagement Suite software demo

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SpiceCSM Engagement Suite Features

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Features Score:

SpiceCSM Engagement Suite Pricing

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Free Trial

Not available

SpiceCSM Engagement Suite Pricing

Starts from $90/User/Month when Billed Yearly

Pricing Model

Paid Plans (Subscription )

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Pricing Plans

Professional

Unified User Interface (UUI)
Customizable CRM
Guided Process / Agent Scripting
Multiple Brands / Campaigns
Skills Based Routing

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Enterprise

Includes features of Professional plan, plus
SpiceCSM Automation Suite
Visual Process Editor (Advanced Automation Nodes)
Automated workflow processes
Live Automated Business Rules

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Disclaimer: Pricing information for SpiceCSM Engagement Suite is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for SpiceCSM Engagement Suite

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SpiceCSM Engagement Suite Reviews & Ratings

Rating Distribution

Excellent

(6)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

The SpiceCSM Engagement Suite stands out as a versatile and highly adaptable tool for customer engagement, offering impressive customization and user-friendly features. Users consistently highlight its ability to streamline processes, enhance efficiency, and simplify tasks, which is particularly beneficial for customer service, help desk operations, and employee ...Read more

SpiceCSM Engagement Suite pros and cons

Reliable and highly adaptable platform with extensive customization options that fit diverse business needs.
Easy to use and manage, even for non-technical users, reducing training time and onboarding obstacles.
Significant improvement in productivity and consistency through built-in tools like dashboards and streamlined processes.
Excellent customer service and support, with the ability to tailor solutions based on specific requirements.
Effective in integrating databases and ticketing systems, enabling centralized issue tracking and resolution.

Reporting features lack depth and robustness compared to other platforms, limiting advanced analytics.
Some customization options are restricted or controlled externally, reducing flexibility for users.
Visual design and agent user interface feel outdated, leading to a less engaging experience.

User Review

Clinton M

05/07/20

5 out of 5

"A Modern Tool for Engaging Customers Online"

What do you like best about SpiceCSM Engagement Suite? I like the effective features of SpiceCSM Engagement Suite. SpiceCSM Engagement Suite has been ...

Anonymous User

06/19/19

4.5 out of 5

"Good platform just needs a few tweaks"

What do you like best about SpiceCSM Engagement Suite? So it's best attribute is the detailed variance is topics to gauge for engagement. The UI is ...

Anonymous User

06/16/19

4 out of 5

"Good program"

What do you like best about SpiceCSM Engagement Suite? Good for companies to use for help desk stuff. good way to answer questions from consumers and ...

Thomas S

06/14/19

5 out of 5

"Best product "

What do you like best about SpiceCSM Engagement Suite? Best product for analyzing solution for business What do you dislike about SpiceCSM Engagement ...

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SpiceCSM Engagement Suite Customers

NICE InContact

ConnectForce

Frost and Sullivan

Engaging Solutions

Amazon Connect

SpiceCSM Engagement Suite Integrations

4.4

3.2

4.3

View all integrations

SpiceCSM Engagement Suite Support

Contact

866.331.1276

Customer Service

24/7 (Live rep)

Online

Location

Potsdam, New York

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SpiceCSM Engagement Suite is a CRM Software. SpiceCSM Engagement Suite offers List Management, Customer Support, Marketing Automation, Call Logging and many more functionalities.

Some top alternatives to SpiceCSM Engagement Suite includes monday.com, Pipedrive, HubSpot CRM, Freshsales and CRM.io by 500apps.

Yes, SpiceCSM Engagement Suite provides API.

No, SpiceCSM Engagement Suite doesn't provide mobile app.

SpiceCSM Engagement Suite is located in Potsdam, New York

SpiceCSM Engagement Suite offers Subscription pricing model

Yes, SpiceCSM Engagement Suite can integrate with LogMeIn Pro, Zuora Billing, SalesforceYou can find more integration for SpiceCSM Engagement Suite here

The starting price of SpiceCSM Engagement Suite is $90/User/Month when Billed Yearly

Researched by Rajat Gupta