Sugar Sell Reviews in June 2025: User Ratings, Pros & Cons

"Sugar keeps things organized and good for reminders"

What do you like best about Sugar Sell? It helps me keep things organized and remind me of things that i need to do. Always nice when i forget things because i am so busy and it gives me the push to get things done. What do you dislike about Sugar Sell? Sugar can be buggy a lot. You have to find little tricks to navigate the system or you will not find what you need. It can be very irritating when you are looking something up and it won't show so you have to use 20 filters to try to find ...

"Easy to learn, difficult to master"

What do you like best about Sugar Sell? Sugar is loaded with features and things you can do to accomplish virtually any sales pipeline needs. Their support team is relatively quick to respond to questions too! What do you dislike about Sugar Sell? The abundance of features can create a daunting scenario during implementation. They do offer setup services but they are a bit pricey. The documenation is vast, and there is a community forum, but I've found it difficult to always find exactly ...

"Sugar Sell for the win!"

What do you like best about Sugar Sell? UX is great, very easy to use. The Tool is also extremely robust with both admin configuration as well as code extensions within the Sugar framework. Not only is it a great sales and customer serivce tool, it can also be extended to be a custom database wtih custom objects/module and custom functionality. Recently added functionality like the focus drawer and action buttons allow for ease of use and the ability to have allfunctionality on one page ...

"Sugar Sell is a flexible and easy-to-use solution for anyone looking for quick customer insights."

What do you like best about Sugar Sell? As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting. What do you dislike about Sugar Sell? I would like to see greater implementation of no-code solutions for running more complex reports and customizting views for users. As we move to more no-code softwares, some parts of Sugar Sell seem a ...

"Great program, easy to use and easy to customize."

What do you like best about Sugar Sell? It is easy to use and customize, and the customer support is excellent! It allows us to keep track of conversations with customers as well as keep email records. What do you dislike about Sugar Sell? It is a bit overkill for what we need, but what we do need, it does perfectly. What problems is Sugar Sell solving and how is that benefiting you? It helps us keep track of the companies and the people that we deal with. It allows us to create custom ...

"Sugar Sell Smashes Enquiry"

What do you like best about Sugar Sell? Sugar Sell can handle hundreds of Lead enquiries per day across all our Homebuilding brands. As a home builder servicing many different clients and brands, we can customise the flow using built-in Process Definitions logic to ensure the correct Enquiry falls in the hands of the right Sales Professional. What do you dislike about Sugar Sell? The one item I dislike is the difficulty in how the system can handle duplicate leads automatically. It would be ...

"Sugar Sell Smashes Enquiry"

What do you like best about Sugar Sell? Sugar Sell can handle hundreds of Lead enquiries per day across all our Homebuilding brands. As a home builder servicing many different clients and brands, we can customise the flow using built-in Process Definitions logic to ensure the correct Enquiry falls in the hands of the right Sales Professional. What do you dislike about Sugar Sell? The one item I dislike is the difficulty in how the system can handle duplicate leads automatically. It would be ...

"Simple and complete customer management"

What do you like best about Sugar Sell? With this tool, you can know each of our clients' characteristics; when you understand this, you can work marketing campaigns for different audiences from your database; the integration that it has through its API is essential to have a 360 environment in your company. What do you dislike about Sugar Sell? Managing some parts of the platform requires advanced knowledge or help from a third-party agency to resolve cases. This generates an additional ...

"An amazing CRM system"

What do you like best about Sugar Sell? We appreciate Sugar Sell's flexibility and the ease with which it can adapt to our needs. We have been able to customize a lot of modules and fields to better adapt to our daily business. We have been using Sugar for 8 years and it has kept improving constantly. We are looking forward to the new features due for release this year, in particular the new user interface. What do you dislike about Sugar Sell? There is very little to complain about. Since ...

"An amazing CRM system"

What do you like best about Sugar Sell? We appreciate Sugar Sell's flexibility and the ease with which it can adapt to our needs. We have been able to customize a lot of modules and fields to better adapt to our daily business. We have been using Sugar for 8 years and it has kept improving constantly. We are looking forward to the new features due for release this year, in particular the new user interface. What do you dislike about Sugar Sell? There is very little to complain about. Since ...