Spot Score

TalkDesk

Empower your team, elevate your customer support.

4.4

(3656)

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TalkDesk offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is TalkDesk?

Affiliate Disclosure

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, analyze performance metrics from multiple sources, track sales leads and follow up on past contacts. This all connects via a single portal where your teams can collaborate on live cases from any device.

Pricing

TalkDesk offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

TalkDesk software demo

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TalkDesk Features

Show Feature Explanation

Features Score:

Live Chat

Call Monitoring

Auto Call Recording

Queue Management (Calls)

TalkDesk Pricing

Visit website

Free Trial

Not available

TalkDesk Pricing

TalkDesk offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

CX Cloud Professional

ACD
IVR (Studio)
Real-time dashboards (Live)
Business Intelligence (Explore)
Industry's deepest Salesforce integration

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CX Cloud Professional Plus

Includes features of CX Cloud Professional plan, plus
Mobile Agent (Android & iOS)
Real-time & historical reporting APIs
CSAT SMS Surveys
Studio Functions

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CX Cloud Enterprise

Includes features of CX Cloud Professional Plus plan, plus
100% uptime SLA
Custom report & dashboard creation
All APIs
Includes features of Add-ons

Explore in-depth pricing

Screenshots of the TalkDesk Pricing Page

Disclaimer: Pricing information for TalkDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for TalkDesk

Free TalkDesk Alternatives

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VoxDesk

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Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and ...

9.1

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TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

Expert's Review generated by AI

Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more

TalkDesk pros and cons

Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Easy integration with CRM systems for seamless operations.

Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Some users experienced occasional glitches and complexity in usage.

User Review

Anonymous User

05/30/24

4 out of 5

"Talkdesk - From an IT Support Engineer's perspective"

What do you like best about Talkdesk? Almost completely hands-off after the user's profile is configured What do you dislike about Talkdesk?

Cynthia S

05/29/24

5 out of 5

"We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance!"

What do you like best about Talkdesk? Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also ...

AJ R

01/24/24

4.5 out of 5

"Streamline with your Business with an Effortless Phone System"

What do you like best about Talkdesk? This aids to provide and deliver better service by giving crucial context details/information about a customer ...

Anonymous User

01/16/24

5 out of 5

"Great tool for small business."

What do you like best about Talkdesk? The dashboard section is very user-friendly. The report section is getting few good updates to customize ...

View all Reviews

TalkDesk Customers

IBM

Peloton

Stitch Fix

Wounded Warrior Project

TalkDesk Integrations

4.3

View all integrations

TalkDesk Support

Contact

+1 (888) 743-3044

Customer Service

24/7 (Live rep)

Online

Location

San Francisco, California

Reach out to TalkDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

TalkDesk is a Call Center Software. TalkDesk offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.

Some top alternatives to TalkDesk includes Nextiva, Zendesk Talk, HoduCC, Call Center Studio and Freshdesk Contact Center (Formerly Freshcaller).

Yes, TalkDesk provides API.

Yes, TalkDesk provides mobile app.

TalkDesk is located in San Francisco, California

TalkDesk offers Quotation Based pricing model

Yes, TalkDesk can integrate with Salesforce, Slack, IntercomYou can find more integration for TalkDesk here

The starting price is not disclosed by TalkDesk. You can visit TalkDesk pricing page to get the latest pricing.

Researched by Rajat Gupta