TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"Poor experience"

What do you like best about Talkdesk? Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them.

"Talkdesk: Super beneficial!"

What do you like best about Talkdesk? I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily.

"Great platform, terrible support"

What do you like best about Talkdesk? How flexible and easy to integrate it is, the platform overall works incredibly. Using it with salesforce improved dramatically or lead processing timeframe. Design-wise, I wished they kept a bit more simple.

"Talkdesk: Super beneficial!"

What do you like best about Talkdesk? I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily.

"Discover how amazing Talkdesk is!"

What do you like best about Talkdesk? Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording.

"Friendly Service and Easy Navigation"

What do you like best about Talkdesk? I really enjoy the customer service I receive from Talkdesk. The agents are always friendly and helpful, which makes my experience great every time I contact them for assistance. In addition, their automated system is easy to navigate and very efficient, which helps me get quick answers to any questions I have.

"Talkdesk reciews"

What do you like best about Talkdesk? Realtime verification of the agents status, we are able to hear real live calls, change status, skills and configurations, also has a lots of reports that are available for daily duties

"Talkdesk: Customizable, User-Friendly, and Efficient"

What do you like best about Talkdesk? When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before.

"Talkdesk: Customizable, User-Friendly, and Efficient"

What do you like best about Talkdesk? When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before.

"Raise the level of customer service with Talkdesk"

What do you like best about Talkdesk? Talkdesk is a great choice if you're looking for a comprehensive customer service solution. It has powerful features like an easy-to-use interface and built-in analytics tools, so it's easy to figure out how your support team can do better. Also, Talkdesk grows with the size of your business - no need to hire extra people just to manage this software