TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"Simple and user userfriendly"

What do you like best about Talkdesk? One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you.

"Simple and user userfriendly"

What do you like best about Talkdesk? One of the great things about Talkdesk is that it's straightforward to use, has a simple UI and allows you to make calls easily. It's easy to keep track of inbound and outbound calls, allows you to add contacts, and quickly identify regular callers. It's easy to track what users are doing and the reporting part is really neat. You can create dashboards to keep track of specific metrics that are most important to you.

"Talkdesk: Reviews of the best phone service"

What do you like best about Talkdesk? My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight ...

"I love using Talkdesk"

What do you like best about Talkdesk? I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, ...

"Talkdesk: Reviews of the best phone service"

What do you like best about Talkdesk? My favourite feature of Talkdesk is its user-friendly interface. It is efficient yet easy to use and understand, making it a great tool for customer service operations of all sizes. In addition, the remote monitoring features allow us to adjust agent status at any time without having to be physically present - which has been very useful during unexpected circumstances such as an emergency or network outage. The reporting tools also give us great insight ...

"I love using Talkdesk"

What do you like best about Talkdesk? I appreciate the flexibility of Talkdesk in its ability to generate reports in a way that is tailored to my needs. This feature allows me to perform comprehensive analysis to optimise customer service and improve agent performance. The data displayed on agent dashboards, such as the total number of incoming calls, average call duration or successful outbound call rates, provides valuable information on how we are interacting with customers. In addition, ...

"The best of all possible - Talkdesk"

What do you like best about Talkdesk? I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined ...

"The best of all possible - Talkdesk"

What do you like best about Talkdesk? I love Talkdesk for its custom reports and real-time data dashboard. The online/offline agent view helps managers allocate resources, while actionable insights are used to improve the quality and effectiveness of customer service. A key feature of the platform is the reporting tool, which can generate daily to annual inventory reports with a variety of timeframes, as well as providing pre-built styles. For me, understanding today's performance combined ...

"Experience the convenience of Talkdesk's functionality and ease of use."

What do you like best about Talkdesk? We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature!

"Experience the convenience of Talkdesk's functionality and ease of use."

What do you like best about Talkdesk? We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature!