TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"It is convenient, fast, and stable"

What do you like best about Talkdesk? I love the convenience and speed of Talkdesk's implementation and reporting capabilities. The click-to-dial functionality is the icing on the cake - it validates phone numbers quickly and is accessible regardless of the browser or computer used. Integrating a callbar, Chrome, and Windows app makes Talkdesk suitable for any purpose.

"Talkdesk is amazing"

What do you like best about Talkdesk? I love the convenience Talkdesk offers when it comes to calling tracking. As soon as a call is received, the caller's number and other pertinent details are displayed in the application, making it easy to add callers as contacts and keep tabs on them. I also enjoy viewing my performance and productivity metrics via the personalized state of mind report. I can refer to the easy-to-read customer satisfaction graphs to gauge the success of customer ...

"Talkdesk - simple setup, excellent reports"

What do you like best about Talkdesk? I appreciate the ease of use Talkdesk offers. It is straightforward to set up, and even those without experience can start using it immediately. The Caller ID feature is also beneficial, as it displays customers' email addresses alongside their phone numbers. Additionally, Talkdesk has an impressive array of reports and administration options, making it easy to forward calls to internal and external numbers. A good set of headphones is needed to start ...

"With Talkdesk, I can do my work quickly and easily"

What do you like best about Talkdesk? I love the Talkdesk product and the data-driven approach my organization can benefit from. The onboarding process was handled professionally and efficiently during standard business hours and beyond. Their responses to emails sent late at night/early in the morning have been prompt and helpful.

"Experience high-quality service and convenience with Talkdesk."

What do you like best about Talkdesk? I appreciate Talkdesk's interface and usability the most. The software allows us to install it on all our employees' mobile devices, desktops, or laptops so that they can easily make calls regardless of location. We can also enter our employees' cell phone numbers into the system so that they can receive calls directly on their mobile devices, with their permission. There are also customizable settings that allow us to regulate when the customer's call ...

"Comprehensive help desk solution"

What do you like best about Talkdesk? I love that TalkDesk has so much to offer as a help desk solution. It has everything I could want, from comprehensive reports to a user-friendly interface that works with different ticketing systems. Most importantly, they have a fantastic customer service team who are highly knowledgeable, reply quickly and follow through on their responsibilities until the problem is fixed. TalkDesk offers many other benefits, such as integrating different tools and ...

"Easy installation and usage with TalkDesk."

What do you like best about Talkdesk? I love Talkdesk's Studio for its ability to give non-developers the power to build and deploy intelligent phone features quickly. Users can access automation tools like Flow, Process Builder, Workflow Rules, Approval Processes, and Reports & Dashboards on demand. I'm impressed by how easily data fetched from incoming calls can be transferred into Salesforce. It's made it easier to create automated customer experiences and monitor their performance in ...

"Unquestionably Reliable"

What do you like best about Talkdesk? I appreciate the ease of use and versatility that Talkdesk provides. Our sales representatives can effortlessly access their accounts from any computer, tablet, or smartphone without having to risk using personal devices. Additionally, by allowing us to enter cell phone numbers into the system, we can give our agents even more flexibility when it comes time for customer interactions, no matter what hour of the day they may be needed, as well as being ...

"Exploring Talkdesk: Simple technology for everyone"

What do you like best about Talkdesk? I have been delighted by switching from a SIP-based telephone system to TalkDesk as it can efficiently handle phone systems, reporting, and recording in one streamlined hosted server. Its most valuable feature has been integrating every kind of channel into a unified control panel where locating information like call records or reports becomes straightforward & fast; there's no longer any need for diligently searching for other dissociated services! It ...

"Reason to choose talkdesk"

What do you like best about Talkdesk? 1) Different features that allow checking the call history. 2)Easy to monitor and check the service level.