TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"Talkdesk: Simple to apply, high-quality products"

What do you like best about Talkdesk? My favorite features of Talkdesk are its automated functions. They added a lot to the usability of the system. I haven't had to do much since we set it up and launched it - it's practical "set-it-and-forget-it." Recording all incoming and outgoing phone calls automatically has been beneficial, too. Implementing an automated system allowed us to manage more calls with fewer staff, which was great. Even if you can't find what you need among the prebuilt ...

"Talkdesk platform is great - lots of features and easy to use. Implementation is smooth."

What do you like best about Talkdesk? Ease of use and the features it comes with. Going from excel forecasting and scheduling - it was great to have it built into our phone system. Quality Monitoring is another perk - being able to "real time" evaluate calls and send them back to the agents is a game changer.

"Talkdesk can help your team to be more efficient and effective."

What do you like best about Talkdesk? Talkdesk's straightforward UI is of its best quality. It is easier to extract and traverse data, essential for managing incoming calls, maintaining a sufficient service level, and investigating the fundamental causes of call abandonment. The reporting area of Talkdesk includes numerous capabilities that would be good for determining whether or not we can improve our phone support for clients. These contain details regarding agents, transactions, ...

"Now that's what I call unique!"

What do you like best about Talkdesk? The best thing about Talkdesk is that it's a cutting-edge contact center solution that doesn't require any specialized gear, software, or skill sets from administrators or agents. It's also a service that requires minimal maintenance beyond the standard OS and security updates. Since Amazon Web Services handle hosting, you can have confidence in the infrastructure. The platform has performed brilliantly during the previous few months of use. We can keep ...

"simplicity and performance"

What do you like best about Talkdesk? what I prefer in Talkdesk is the no code - low code and the AppConnect What do you dislike about Talkdesk?

"Every interaction with Talkdesk is guaranteed to be pleasurable."

What do you like best about Talkdesk? The best thing about Talkdesk is the excellent customer service. I've used other similar apps, but this one is by far the best. It's easy to use and lets me multitask on a call, which is excellent. The sound quality for incoming and outgoing calls is evident. I can customize my outbound ringtone and area code so that customers always feel like they're getting a local call. Plus, anytime I need to contact customer care, they are always quick to help with ...

"The best thing about Talkdesk is how efficient and easy it is to use!"

What do you like best about Talkdesk? There is no requirement for specialist technology or software, and managers and workers can apply this strategy with minimal additional effort. It is an innovative way to handle customer support inquiries. Unlike other services, this one does not require routine maintenance, such as installing new software and operating systems. The underlying infrastructure is secure since Amazon Web Services manages to host it. We have not found any platform-specific ...

"Amazing Communication"

What do you like best about Talkdesk? Instantaneous communication with fellow teammates. Reduces mistakes from members in training as they get their questions answered as they work. It is also a visual tracker as to the percentage of how the team is doing in maintaining the service level being provided.

"Talkdesk is a company focused on innovation and customer"

What do you like best about Talkdesk? What I like most about Talkdesk is the constant search for innovation and improving the customer experience. There is a constant focus on launching new features that allow us to improve the day-to-day management of our contact center, reducing the effort and improving our management capacity.

"Great solution for small or large businesses."

What do you like best about Talkdesk? TalkDesk was easy to set up, the onboarding was thorough and the platform was easy enough to learn that it is now intuitive to rebuild flows on the fly as needed.