TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"Digital customer service"

What do you like best about Talkdesk? Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform.

"Modern customer support service"

What do you like best about Talkdesk? I like that Talkdesk has make our customer support service easy to operate with its modern features. The appconnect tools that integarate software like Slack make the data synchronization effective and easy to implement. Daily usage has no issue with Talkdesk.

"Remarkable contact center platform"

What do you like best about Talkdesk? Talkdesk enable us to achieve our objective in customer support. We want an advance tools but simple enough to operate by our employees and agents. We also connect the platform with Zendesk to manage all the support tickets . Fast installation process is what make Talkdesk the leading software for it niche.

"Quick solution for call center problem"

What do you like best about Talkdesk? Talkdesk is easy to operate and implement because they has a good call center features that is helping our agent to access the data and information they need quickly. Accurate information that we recall from plaform like Shopify can be access using the Integration connector.

"Outstanding platform to solves contact center problems"

What do you like best about Talkdesk? Talkdesk make customer support platform convenience and easy to work with. The self service authentication process accelerate identity validation by using voice biometrics. They also support appsconnect with Slack and ServiceNow for fast data implementation.

"Great experience working with Talkdesk"

What do you like best about Talkdesk? Easy and fast installation into our system is what make Talkdesk is likeable. Every contact center problem is able to be solved by this platform using its numerous integration option. The self-service AI channel help customer find information 24/7 using the live chat bot.

"Easy adaptation for a customer service"

What do you like best about Talkdesk? The best features of Talkdesk is its AI omnichannel engagement that make it easy for support agent to manage different communciation channel at the same time. Agent has a better insight on data and make it easy for them to implement integration with ecommerce data.

"Easy management for call center"

What do you like best about Talkdesk? Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy.

"Talkdesk review after two years of usage"

What do you like best about Talkdesk? Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue.

"Great platform for a call center"

What do you like best about Talkdesk? Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available.