TalkDesk Reviews in June 2025: User Ratings, Pros & Cons

"Great tool for telephony only, not so great for multi-channel"

What do you like best about Talkdesk? Telephony experience, call quality, global availability. What do you dislike about Talkdesk?

"It's a very good experience for those who want take the customer experience for the next level"

What do you like best about Talkdesk? It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems.

"Easy to use"

What do you like best about Talkdesk? I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use. When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it

"Easy to use"

What do you like best about Talkdesk? I like you can change yourself to status and how you can transfer calls just from a click, so friendly and easy to use. When it comes down to monitoring, I like how you can pretty much get all the details about agents. Status change, calls taken. I can find everything when it comes down to productivity. Love it

"Very smooth implementation and transition"

What do you like best about Talkdesk? Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX)

"Very smooth implementation and transition"

What do you like best about Talkdesk? Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX)

"It is easy to use and shows your your availability"

What do you like best about Talkdesk? It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.

"It is easy to use and shows your your availability"

What do you like best about Talkdesk? It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.

"Amazing experience"

What do you like best about Talkdesk? The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available.

"Poor experience"

What do you like best about Talkdesk? Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them.