UltiPro Reviews in June 2025: User Ratings, Pros & Cons

MIGRATED TO UKG Pro

HRIS Analyst

What do you like best? BI Reporting Functionality Job History showing employees' position/supervisor/comp history Workflows allowing for managers to make changes for their employees What do you dislike? Hard to find things in Learning Center Not a lot of good options in UTM for multiple managers overseeing a time card Not a lot of standard reports and they aren't very customizable Recommendations to others considering the product: Get things setup correctly from ...

User friendly

What do you like best? The ease of using the system and the support you get when you have a hang up....rapid response. What do you dislike? Not having the ability to call directly back to the person you missed the call with when you have an open ticket. Recommendations to others considering the product: Just make sure you have a good team doing the implementation, if you mess this part up you can only blame yourselves Ultimate supplies you with what you need, you need to ...

The Ultimate Team is always available to help!

What do you like best? One stop shop for our HCM & Payroll team What do you dislike? BI/dashboard report branding limitations What problems are you solving with the product? What benefits have you realized? The platform has made us really think about our internal processes and structure.

Integrated Solution

What do you like best? One integrated solution for time & attendance, payroll and HR, scalable across our multiple companies What do you dislike? Additional fields for customization and integration with other company systems Recommendations to others considering the product: Conduct software comparison with UltiPro and your current system and realize what UltiPro has to offer What problems are you solving with the product? What benefits have you realized? Ease of ...

Ultimate Software Review

What do you like best? Versatility. Very robust software. Payroll recalcs are instantaneous. Learning Center What do you dislike? Call back timeframes for assistance. Implementation timeframe. Tax cases take too long to be remedied. Little to no communication. Recommendations to others considering the product: Asks lots of questions. Talk to other customers. Network. What problems are you solving with the product? What benefits have you realized? We have seen a lot ...

People First Review

What do you like best? I like that Ultimate is always looking for better ways to put people first. What do you dislike? I dislike the turnover rate within the UltiPro staff, like with rapid response and NTR's. I had 4 different NTR's within the last year alone. Recommendations to others considering the product: UltiPro is an excellent software company and I would recommend it realizing that it is not perfect and there are some growing pains that we are having to work ...

I've been using UltiPro for 6 years in 3 different industries.

What do you like best? I like that UltiPro has a lot of different modules that work together. I like that you can report on all the information. I like that it has a lot of different areas to solve different problems in the workforce. What do you dislike? It can be difficult to get answers to questions. The case system doesn't always work. Sometimes you need to push hard to get the answers you require. What problems are you solving with the product? What benefits have you ...

Great customer service and many options

What do you like best? Customer services is the number one upside to UltiPro. Response times are great to cases submitted and they are really making sure you're getting everything that you need related to that issue/question. There are so many add on's within the system that makes it more comprehensive. Manager self-service is a lifesaver in mid- to larger sized organizations and the workflows these processes can go through is helpful. What do you dislike? Since they have so ...

ultipro is a user friendly system

What do you like best? User friendly, easy to navigate, fairly intuitive What do you dislike? Ability to adjust PTO values in back office Recommendations to others considering the product: Do it What problems are you solving with the product? What benefits have you realized? The BI system and security has allowed us to offer a host of reporting options to the field

Simple, user friendly, adamptable.

What do you like best? I like the configuration of different Business Processes. I like the training materials offered and the BI reporting. I also enjoy the hands on training in the learning center knowledge hour. I like that all configurations in UltiPro follow some sort of wizard step to step application. The web version looks modern and I like that it can be configurable to include the classic view as well. Alerts and burst save the company time, automating monthly reports saves time ...