Userback Reviews in June 2025: User Ratings, Pros & Cons

"Best option on the market. I mean that"

What do you like best about Userback? That it's a complete package. Since Userback introduced video it is hands down the best option on the market whilst still being the most affordable. Video feedback + client email optin notifications + generated asana tasks & slack notifications + custom widget PER website. The whole process from the client's thoughts to submittibg feedback through to internal dev implementation is seamless and professional. I've tested a bunch of different feedback ...

"Perfect for customer feedback on web- and graphic projects"

What do you like best about Userback? Very easy to use on both websites and PDF files. Userback is in constant development and the developer has added a lot of useful functions that makes my work easier. What do you dislike about Userback? A few of my clients find it difficult to use the variety of feedback tools available to them. What problems is Userback solving and how is that benefiting you? I save a lot of time when I need feedback from my clients on new web- or graphic designs like ...

"Cleanest and Easiest feedback loop for building client websites"

What do you like best about Userback? The best part of User back is that it makes things so easy for clients to be able to provide feedback during the build stage of our web design and development. Clients love it as it is very intuitive to use, our team love it as we can communicate on the feedback and include the client as required. Love the integration abilities we have it integrated with our project management tools and it syncs when we receive new feedback etc, so we are always ...

"Fantastic Feedback Software"

What do you like best about Userback? Very easy to use and easy to submit feedback. Overall layout of the admin area is clean and easy to use. Honestly it makes getting feedback from my clients a lot easier. They like it and so do I. This is probably one of my best investments I've made. What do you dislike about Userback? Submitted tasks and marking them as completed requires marking them as completed twice before it removes it from the view. Recommendations to others considering ...

"Amazing for any SaaS or a Software Development Company"

What do you like best about Userback? I love the software and the major selling point for us was that it natively integrated with Teamwork ( This is our project management tool which we use for 50+ employees ) The support is always amazing and had always had a positive reply. I had one requirement and they were able to implement it within a day which shows that they hear their customers. What do you dislike about Userback? Right now do not have any dislikes any but as a person, they can ...

"Makes client feedback a breeze"

What do you like best about Userback? ease of use for the client to give feedback What do you dislike about Userback? Having to login via userback's website instead of a branded URL / login form What problems is Userback solving and how is that benefiting you? Client feedback for new websites builds or so a new client can go through their current site to let me know what they do or do not like about their current site.

"Userback saves a ton of time"

What do you like best about Userback? I like the editing tools. Very easy to understand for a client What do you dislike about Userback? No extensions for Safari. I do not use other browsers. What problems is Userback solving and how is that benefiting you? I can go through the corrections step by step. This is the key.

"Essential for Web Designers"

What do you like best about Userback? The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams. You can segment communication, for specific projects, to specific internal team members, so you can technically use this program to scale a web design agency to incredible ...

"Great time saver"

What do you like best about Userback? I am dealing with not so tech-savvy clients, and getting feedback is sometimes a not so easy part of my work. With Userback it is much easier for my clients to give me feedback, which saves a lot of time. What do you dislike about Userback? At the moment there is nothing I really dislike, perhaps some suggestions on how to improve. Recommendations to others considering Userback: If you use WordPress and need to collect feedback on the site, Userback is ...

"A complete feedback tool that continues to get better"

What do you like best about Userback? I love the integration with our site and user interface. As a newspaper this tool gives our audience an opportunity to provide feedback, report typos and is seamlessly integrated. As a customer for several years now, the platform has continued to improve. Support has been excellent as well. What do you dislike about Userback? I honestly can't think of anything. Userback suits our needs. What problems is Userback solving and how is that benefiting ...