Userback Reviews in June 2025: User Ratings, Pros & Cons

"Fantastic Tool, Getting better with each update!"

What do you like best about Userback? The constant updates and development of this great feedback tool What do you dislike about Userback? Early days the tool was very basic, but rapidly grew into a invaluable tool in our work flow Recommendations to others considering Userback: I have tried most of the tools out there lie this, This tool is a solid choice What problems is Userback solving and how is that benefiting you? This tool is perfect for client feedback on new website builds and ...

"A reliable solution for all things feedback"

What do you like best about Userback? With several options to choose from, you get a non-intrusive button or a blurb on your client sites to collect feedback and make quick progress on updates and changes. Userback helps you cut the time it takes to open email, write your feedback, figure out how to add a screenshot or what's worse, skip making any references - instead, have your clients or website visitors leave a direct feedback for a specific element that gets directly into your inbox ...

"Fantastic Feedback Software"

What do you like best about Userback? Very easy to use and easy to submit feedback. Overall layout of the admin area is clean and easy to use. Honestly it makes getting feedback from my clients a lot easier. They like it and so do I. This is probably one of my best investments I've made. What do you dislike about Userback? Submitted tasks and marking them as completed requires marking them as completed twice before it removes it from the view. Recommendations to others considering ...

"Hasstle free and efficient tool to collect feedback from clients and beta testers"

What do you like best about Userback? The fact that I don't have to schedule multiple review meetings, go back and fort emails of emails and text just make sure I understand what the feed is before investing hours on changes that could be hit or miss. What do you dislike about Userback? So far I haven't found anything that I dislike but to have these features would be great 1. The ability to customize the wording on the front-end further. 2. Have global option to set replays to feedback ...

"A reliable solution for all things feedback"

What do you like best about Userback? With several options to choose from, you get a non-intrusive button or a blurb on your client sites to collect feedback and make quick progress on updates and changes. Userback helps you cut the time it takes to open email, write your feedback, figure out how to add a screenshot or what's worse, skip making any references - instead, have your clients or website visitors leave a direct feedback for a specific element that gets directly into your inbox ...

"Hasstle free and efficient tool to collect feedback from clients and beta testers"

What do you like best about Userback? The fact that I don't have to schedule multiple review meetings, go back and fort emails of emails and text just make sure I understand what the feed is before investing hours on changes that could be hit or miss. What do you dislike about Userback? So far I haven't found anything that I dislike but to have these features would be great 1. The ability to customize the wording on the front-end further. 2. Have global option to set replays to feedback ...

"Really solid and always improving"

What do you like best about Userback? I love that they are continually improving. It's a really solid and easy system to use What do you dislike about Userback? Having to configure the setting for each new project, but that's kind of unavoidable What problems is Userback solving and how is that benefiting you? A replacement fro TrackDuck which got absorbed by Invision.

"Easy to use but still very sophisticated feedback tool for websites"

What do you like best about Userback? The simple UI which is self explanatory to untrained users and the many possibilities to give different kinds of feedback quickly. Also the backend system for receiving and processing feedback, including the notification system is absolutely amazing. What do you dislike about Userback? To be honest, I cannot think of a single thing to dislike. Userback does 1 thing, but it does it so good and easy that I wouldn't know what to improve. Recommendations to ...

"The power of feedback!"

What do you like best about Userback? When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner. It's really easy to use with Wordpress sites, which are the bulk of my projects. I'm currently finding new uses for its feedback functions besides productions sites, like sketching up Landing pages for specific purposes. What do you dislike about Userback? To be honest I believe Userback delivers what is ...

"Great tool to gather feedback"

What do you like best about Userback? This is an easy to use online tool to gather feedback from multiple users. My team focuses on UX Design and most prototyping tools have a way to gather feedback from reviewers, however userback allows us to upload any images, screenshots or PDFs and get feedback. There is no learning curve for clients because it is easy and intuitive to use. What do you dislike about Userback? I don't have any issues at this time - it has worked well for ...