Userback Reviews in June 2025: User Ratings, Pros & Cons

"Great features that's easy to use for my clients!"

What do you like best about Userback? To get early feedback while developing. For me that work as a freelancer I constantly need to get feedback from clients. For that use case I think Userback is a perfect tool. Powerful but still simple enough to use, even for clients that isn't very tech savvy. It's also nice to see that the team behind Userback continue to work hard to improve their product even more. What do you dislike about Userback? I've tried to fins anything about Userback that I ...

"Couldn't Live Without Userback"

What do you like best about Userback? I love how Userback makes it easy to include our customers in their website and graphics design processes. It starts with a simple, intuitive setup, so it's up and running fast, and from there you're collaborating in a brilliantly simple, effective way. Userback makes it easy to communicate about graphics and copy changes and ideas in a simple, visual way that anyone can learn in a few minutes. It also makes it easy to track our progress on those ...

"The Best tool to collect project feedback from clients in a few clicks"

What do you like best about Userback? Users can submit feedback on both live websites and all visual design projects (logos, UI, etc) using screenshots with annotations or videos with just a few clicks. What do you dislike about Userback? This product is the bee's knees. The product is AWESOME and the support team sends me emails about new features that make Userback even better almost every month. I wish there was a desktop version that works on all apps. What problems is Userback solving ...

"Great tool to get customers feedback the easy way"

What do you like best about Userback? I like most the easiness to set up and use. You can quickly get started, build the widget, and add it the website in 5m tops. Ready to get feedback! What do you dislike about Userback? Honestly, I couldn't find anything that I dislike so far in Userback. What problems is Userback solving and how is that benefiting you? Getting customers feedback in a visual way. You get the customer to add their comments and edits requests in a accurate way and an ...

"An always-evolving excellent SaaS product"

What do you like best about Userback? That the product is every-evolving. Every few months, a feature or two is added and a current function streamlined or enhanced. What do you dislike about Userback? Won't work on a website that's password-protected. Wish I didn't get an email for every single piece of submitted feedback; I'd prefer a once- or twice-daily digest. Recommendations to others considering Userback: Given the broad range of use situations for the product, it's good for anyone ...

"Must have tool for any digital project with my customers"

What do you like best about Userback? Super easy to use and integrate on any website. Saves tons of time collecting feedback from my customers on digital deliveries. What do you dislike about Userback? What's not to like? My best investment ever. What problems is Userback solving and how is that benefiting you? Collecting visual feedback from my customers on digital deliveries.

"Absolut best and easiest to use feedback tool"

What do you like best about Userback? Userback is around quite a bit and it added new features regularly, so you get a constantly evolving system. What I like best is the easy to setup and customize feedback-widget for my homepage. It can be used for different pages with differen use cases (e.g. general feedback or dedicated GUI Feedback etc.). Furthermore it is now also possible to use it for feedback on Documents or images, which broadens the usability even more. I also like the custom ...

"Great Tool!"

What do you like best about Userback? This removes a lot of friction with my clients, and their reviews of the products built. It collects a lot of information that is sometimes necessary, such as the users IP, OS, browser type, etc, without them having to even think about these details. What do you dislike about Userback? Sometimes the tool does not take in the visual feedback accurately due to the different ways websites are built. It also until recently has not had a good way for clients ...

"Great tool to get customers feedback the easy way"

What do you like best about Userback? I like most the easiness to set up and use. You can quickly get started, build the widget, and add it the website in 5m tops. Ready to get feedback! What do you dislike about Userback? Honestly, I couldn't find anything that I dislike so far in Userback. What problems is Userback solving and how is that benefiting you? Getting customers feedback in a visual way. You get the customer to add their comments and edits requests in a accurate way and an ...

"An Elegant Solution - Recommended"

What do you like best about Userback? It's kind of like the old time "suggestion box" but tailored to the online world. Customers and clients can easily and quickly leave comments, draw on the screen and much more very seamlessly. I feel Userback gets more responses than most other feedback tools we've tried. It's great to install on client sites (can also be done privately too so it's not seen by all) and then used for giving feedback to their team or for them to give design feedback to ...