Userback Reviews in June 2025: User Ratings, Pros & Cons

"Best User Feedback Software out there"

What do you like best about Userback? I like that I can collect user feedback for pretty much anything, but especially for WordPress. I can build my sites and collect feedback on the real deal, so I cut down production time. What do you dislike about Userback? I still have to come across something that I do not like. So far everything from the interface to Jon's communication has been just delightful! Recommendations to others considering Userback: Go for it. What problems is Userback ...

"Best User Feedback Software out there"

What do you like best about Userback? I like that I can collect user feedback for pretty much anything, but especially for WordPress. I can build my sites and collect feedback on the real deal, so I cut down production time. What do you dislike about Userback? I still have to come across something that I do not like. So far everything from the interface to Jon's communication has been just delightful! Recommendations to others considering Userback: Go for it. What problems is Userback ...

"Simple, Automated awesomeness."

What do you like best about Userback? The ability to integrate with tools we use to capture and make actionable all feedback requests. What do you dislike about Userback? Not a lot - very, very close to perfect app. Recommendations to others considering Userback: A near-perfect app with a strong, thoughtful delivery against their roadmap. These guys do it right. What problems is Userback solving and how is that benefiting you? Capturing feedback for site design & development from clients.

"Absolut best and easiest to use feedback tool"

What do you like best about Userback? Userback is around quite a bit and it added new features regularly, so you get a constantly evolving system. What I like best is the easy to setup and customize feedback-widget for my homepage. It can be used for different pages with differen use cases (e.g. general feedback or dedicated GUI Feedback etc.). Furthermore it is now also possible to use it for feedback on Documents or images, which broadens the usability even more. I also like the custom ...

"Userback is AMAZING!"

What do you like best about Userback? Such an awesome way to visually collect feedback for websites & designs. What do you dislike about Userback? There isn't much I dislike as they've changed the things i didn't already. What problems is Userback solving and how is that benefiting you? Easily collecting screenshot feedback on visual designs on websites and apps.

"Great Tool!"

What do you like best about Userback? This removes a lot of friction with my clients, and their reviews of the products built. It collects a lot of information that is sometimes necessary, such as the users IP, OS, browser type, etc, without them having to even think about these details. What do you dislike about Userback? Sometimes the tool does not take in the visual feedback accurately due to the different ways websites are built. It also until recently has not had a good way for clients ...

"Must have tool for any digital project with my customers"

What do you like best about Userback? Super easy to use and integrate on any website. Saves tons of time collecting feedback from my customers on digital deliveries. What do you dislike about Userback? What's not to like? My best investment ever. What problems is Userback solving and how is that benefiting you? Collecting visual feedback from my customers on digital deliveries.

"Awesome! This tool saves you and your clients money."

What do you like best about Userback? Great, nice Support with fast answers! Very easy Jira/Slack integration with very easy configuration steps. What do you dislike about Userback? Nothing so far. It does exactly what we use it for. What problems is Userback solving and how is that benefiting you? We use it for client feedback on early development stages, to feed the jira tickets. Just had a conversation with a client who allready loves it as well.

"Great tool at a reasonable price"

What do you like best about Userback? We moved to Userback from another tool (Usersnap) that we used for a few years. Userback is less expensive, has a better ui/ux, has better features, and more than anything actually responds to customer requests. They’ve added features upon request (very quickly) and have been very pleasant (the complete opposite of our previous tool). Unusual that you can pay less and get a lot more, but that’s been the case with Userback. What do you dislike about ...

"Shaved hours off our client review process"

What do you like best about Userback? As a small design & marketing agency, we recently signed up with Userback to gather client feedback on our design projects - including logos, flyers / print materials and website developments. Allowing the client to click on the designs / content and leave us feedback - showing you exactly what they're referring to with text, arrows, drawings on the screen, etc has changed the way we gather client feedback & make changes. They can add comments, we can ...