Userback Reviews in June 2025: User Ratings, Pros & Cons

"Editor feedback on bug reporting"

What do you like best about Userback? I like the possibility to add screeshots easily. What do you dislike about Userback? The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me. What problems is Userback solving and how is that benefiting you? Solving linguistic bugs and helping the team track them more easily.

"Great Value! Easy to use."

What do you like best about Userback? Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers. What do you dislike about Userback? There is nothing that I dislike about Userback. What problems is Userback solving and how is that benefiting you? The typical user who provides feedback or submits bugs often leaves out extremely important details that ...

"Easy to use and efficient"

What do you like best about Userback? Easy to use and efficient. I did not need a training to be able to use it quickly. What do you dislike about Userback? For my liking, I did not notice anything majour that I disliked. What problems is Userback solving and how is that benefiting you? Easy to track all the changes and who needs to take action. Very clear.

"Easy to use"

What do you like best about Userback? Userback is easy to use, good ui and simple to navigate. UX and functionality is good too. What do you dislike about Userback? Until now, I haven't found a dislike thing about Userback. What problems is Userback solving and how is that benefiting you? It helps to track and managing the bugs and issues in a single place is always good to manage

"Great Product"

What do you like best about Userback? It is easy to use and quick respond to tickets. Easy to integrate. What do you dislike about Userback? All fine. There is nothing for disliking. What problems is Userback solving and how is that benefiting you? It solved for me to track user activity and resolve that.

"Very handy to get review and feedback from users"

What do you like best about Userback? user friendly: very easy, not necessary to have login for users and easy to implement What do you dislike about Userback? the price: the plans are quite expensive What problems is Userback solving and how is that benefiting you? easy to access: directly from the software

"Superbe retour de mes clients !"

What do you like best about Userback? Ce que j'apprécie le plus sur USERBACK c'est l'interface et la simplicité de prise en main du logiciel. Beaucoup plus simple pour moi qui suis webmaster et permet à mes clients de faire leurs contenus comme ils veulent et où ils veulent... What do you dislike about Userback? Un tuto pour l'instalation coté client serrais un plus. What problems is Userback solving and how is that benefiting you? Probléme récurrent des sites internet et optimisation de ...

"Streamlined our agency client's feedback and requests overnight."

What do you like best about Userback? The Userback experience has been very reliable for our clients. It has been a game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined the need to juggle feedback from multiple sources to just one. What do you dislike about Userback? 1. I was surprised to find out that client accounts count toward your total users. This limits the ...

"4 years experience in software development and Data Analsyt"

What do you like best about Userback? you get insights about the product at the end-user perspective What do you dislike about Userback? nothing in particular,i there should an improvement on the user interface What problems is Userback solving and how is that benefiting you? Userback is solving a problem of product testing at testing stage

"Your only tool to frictionlessly capture user feedback and bugs"

What do you like best about Userback? Easier UX for user to share feedback and bug reports. What do you dislike about Userback? Hard to group bugs, feedback, we have a lot of repetitive feedback but there is no way to organize it. What problems is Userback solving and how is that benefiting you? Getting the word from our users and adjusting our software accordingly and faster.