Userback Reviews in June 2025: User Ratings, Pros & Cons

"Userback has helped us a lot getting good customer feedback"

What do you like best about Userback? - The setup of a new project and the widget. - The customer's interface to do feedback. It's great for them. - The speed at which they implement new features. - I've reported some bugs and their support is almost instant. What do you dislike about Userback? - We need to configure again the widget in each project. There's not like a global widget editor or config. But I really love this tool. I can't see more things that I dislike. What problems is ...

"Very Happy"

What do you like best about Userback? Easy to implement and easy for clients to use What do you dislike about Userback? Can't think of anything that I seriously dislike What problems is Userback solving and how is that benefiting you? Helps to more efficiently gather feedback

"Now our favorite for managing user and admin feedback"

What do you like best about Userback? Ease of use, simple integration, smart team collaboration, a lot of use cases What do you dislike about Userback? Sometimes im not sure if people received my messages, but thats maybe their ability to receive e-mails.. What problems is Userback solving and how is that benefiting you? User feedback, improvement ideas, even basic task description management

"solid"

What do you like best about Userback? I have been using Userback for over 2 years and it's the best tool ever for my web development business. Easy to hook up clients and get feedback on the pages while I implement them. Saved me a ton of time and the clients love it! What do you dislike about Userback? nothing really, performs as it should! I don't have any dislikes Recommendations to others considering Userback: Get on board! What problems is Userback solving and how is that benefiting ...

"Great Feedback Tool"

What do you like best about Userback? Easy and intuitive setup and usage. Useful and usable even for non IT firm users. What do you dislike about Userback? Sometimes the plugin does not load and required a reload of the page. What problems is Userback solving and how is that benefiting you? Design and Layout Feedback, Bug and Feature Wishes Tracking

"Simple to gather feedback + bugs for projects!"

What do you like best about Userback? It offers a simple + easy way for clients to provide feedback for projects visually using screenshots with notes + other indicators (like arrows + circles). What do you dislike about Userback? I wish the option to automatically resolve feedback (in the monday.com integration) was enabled by default. It took me a while to realize this and turn on this useful intergration. Recommendations to others considering Userback: Take time to configure the widget ...

"Seriously, the best tool for client feedback 👍🏻"

What do you like best about Userback? I love how easy it is for clients to acclimate to the tool so they can submit feedback to me. Then it's organized into a to-do list, that I can keep track of requests and mark off or respond to. What do you dislike about Userback? There's nothing to dislike! I'm absolutely satisfied with this tool! What problems is Userback solving and how is that benefiting you? It makes it easy for my clients to review their websites and take screenshots and submit ...

"For seamless support interactions"

What do you like best about Userback? The logs and parameters userback can collect What do you dislike about Userback? The inability to use outside the platform or when the app can't be accessed. Recommendations to others considering Userback: If your support or product has challenges and questions that did not understand the issue this is a good tool to go for. What problems is Userback solving and how is that benefiting you? Support interactions go back and forth asking for a detailed set ...

"Great service"

What do you like best about Userback? This seems to offer all the features that I need at a reasonable price for what we use it for. What do you dislike about Userback? The starting price for the integrations is quite high making it something that I can't take advantage of. What problems is Userback solving and how is that benefiting you? We needed a solution to allow clients to test and feedback whilst using an in-development solution, this allowed us to be agile and adjust the development ...

"Userback - An effective way to receive project feedback"

What do you like best about Userback? The ease of receiving feedback from our customers and now includes video feedback What do you dislike about Userback? If I am to add any criticism, maybe a simpler way to add team members to project What problems is Userback solving and how is that benefiting you? Getting precise and quick feedback from our customers. Userback simplified our feedback process