Vtiger Reviews in June 2025: User Ratings, Pros & Cons

Using vTiger everyday

What do you like best? Layout and ease of use. The updates can sometimes change the layout but it's easy to relearn where everything is. Being able to search and look up ticket numbers makes things way easier for our support team's needs. What do you dislike? Sometimes updates occur changing what I'm used to seeing. This can be jarring at first but just takes some time to learn a new layout. Recommendations to others considering the product Lots to learn but worth it. What business ...

VTiger for use with multiple product support

What do you like best? Ticket creation and management is streamlined and organized. Customization is robust. We use VTiger to manage 4/5 separate platforms to great effect. Some of the clients cross over into other platforms and it is easy to note. We enjoy Vtiger. What do you dislike? My main problem is with the follow up part of tickets and the actual ticketing board. I would like there to be a few more indicators for where a ticket is at that automatically populates after certain ...

Helpful tool for our day to day business - Couldn't function without it

What do you like best? The ability to compile customer information in a single centralized location What do you dislike? There could be a few more added tools based on individual businesses - maybe an option I'm personally unaware of What business problems are you solving with the product? What benefits have you realized? Specific customer information, comparison quotes, and ease of use between departments

vTiger Review

What do you like best? User management and logging is good for IT administration What do you dislike? Customer support can sometimes be unhelpful What business problems are you solving with the product? What benefits have you realized? Tracking user activity

flexible and organized

What do you like best? ability to customize issues and bugs in the software project as well as easy to use dash board for sales department. What do you dislike? search function requires some work, its not always accurate when looking for issues using keywords. Recommendations to others considering the product Make your dashboard clean and arrange properly What business problems are you solving with the product? What benefits have you realized? Issue tracking, timeline management, ...

Amazing Customized CRM

What do you like best? The Best thing about Vtiger CRM is that you can customize it as per the requirement. There is rarely any downtime or maintenance issue. And the response time of the service team is also very good. There is particularly one feature I would like to add is about the Kanban View, this feature has helped us alot. I would recommend this if anybody wants to set up an organized Sales Process in his organization. Live Chat option available within the CRM is a ...

Vtiger All-In-One Proffesional

What do you like best? The best functionality in my opinion is the transparency throughout the system. Any module used, as example Projects, Cases or Sales relates back to an Organisation/Customer with an easy to use form. I also love the flexibility available in creating custom modules, custom fields and using workflows from creating new records, updating fields or keeping people informed of the actions performed with any of the modules available. What do you dislike? The user ...

Very functional and user friendly

What do you like best? It's an intuitive tool, and the help center is great. Endless options to what you can do with or add to the features. What do you dislike? Fair amount of documentation but more would be great. Client Service and chat are very quick and reliable. What business problems are you solving with the product? What benefits have you realized? We are able to get a better view of our efforts and follow-up. The CRM helps with specific reporting too.

Good System, but may need a few upgrads

What do you like best? I like how easily I can add accounts and leads to the system. What do you dislike? I do not like that there is not an option to switch an account back to a lead if they become inactive. Instead you have to delete them as an account and make a whole new lead profile for them. The email services is also not user friendly, so it takes a lot of practice and learning to actually use. What business problems are you solving with the product? What benefits have you ...

One of the better platforms I've used for sales

What do you like best? I love that it is web based and it's very fast and user friendly. I didn't need that much training on it to get familiar with it, What do you dislike? I do not like that you can only filter for one piece of information at a time. Sometimes i find myself in need of additional filters applied at the same time. Recommendations to others considering the product Do it, complete customization capabilities and super easy to use and learn. What business problems ...