Zendesk Sell Reviews in June 2025: User Ratings, Pros & Cons

Both the app and desktop are good

PROS & CONS What are the best aspects of this product? I love that Base is very intuitive. The solution offers 90% of the features out of the box and you don’t have to worry about added set up. The intuitive screen design is fantastic and presents all the required info on the screen. I can control the platform with a single finger and work on it as I sip coffee. What aspects are problematic or could work better? I don’t have any gripes. I appreciate that Base takes full contact ...

Wonderful system for everyone. Easy to use it.

What do you like best? With this platform, I can use all tools which will help me and my team to control sales our business. We have everything you need to succeed. I contact across smart tools for emailing, calling and much more. What do you dislike? I don't have a lot of bad issues but I would like to have all my working process more organized. All of the rest of this program works right and suitable for all of us. Recommendations to others considering the product I guess it is ...

Base is streamlined, easy to use and customize, and works well for real estate

What do you like best? I've used a ton of different CRMs over the years for real estate, and Base is easily the best - thus taking the time to write this review. It's very easy to customize and set up, and I've been able to bring basically all of my activities into one platform with it, from calls and emails to deal tracking and monitoring closings, setting reminders for due dates on paperwork etc. It's easy to track leads, clients, and closings all in one system without too much thought ...

Vice President

What do you like best? Fast, intuitive, mobile, adopts easy, customer success support, ability to adjust system to meet business needs. With most of our staff on the road and away from their desks, the mobile version of BASE was very important and well received. It was by far the best we've seen during the CRM vetting process. The metrics were what we needed and the smartlist features are extremely helpful in our day-to-day business. What do you dislike? There are no issues with BASE ...

Base has added incredible value to our daily operations

What do you like best? Ability to customize fields, cross collaboration between business units. It is also very user friendly, which is important in our business because we have multiple units/locations, and don't want to spend any more training time than necessary. What do you dislike? Inability to measure metrics specific to our business, which other businesses would not use. The default reports are great, but would like to see the ability to customize these as well. Would also like ...

I love base, I've recommended it many times.

What do you like best? The simplicity of the UI. It's easy to use and the branding is approachable. What do you dislike? I think the analytics could be a bit better/easier to slice and dice. Base really relies on smart lists as a catch all for analytics solutions. Recommendations to others considering the product Once you have the ability to pay for a CRM, it's the obvious choice. It's positioned well in the market and scale with your business as it grows. What business problems ...

Couldn't live without it!!

What do you like best? Base is an integral part of our business and I wouldn't know what to do without it. The ease to use it and the amount of information that it can hold is second to none. even the app for the phone is awesome and it keeps our entire team on the same page. Also customer service from the account managers is incredibly helpful and always makes sure we are getting all we can from the service. I would recommend Base to every sales team as it has made our business more ...

User-friendly CRM

What do you like best? Mobile access, easiest, most intiutitve CRM tool I've ever experiences. Everytime I show my colleagues how to use the program, they marvel at how easy it is. Additionally, I can create custom reports simply and the few times there's been an exception, the Base support team is readily available to support us. What do you dislike? Notes field cannot be queried/reported. And the Standard Reports aren't able to be customzed. I'd love to use some of those Custom ...

Base has saved our company so much time!

What do you like best? Base has made it easy for our sales team to streamline communication with our target audience and to effectively organize them in stages, saving us a lot of time with our clients. The ease of calling, texting, emailing, and updating notes from one "contact page" has truly revolutionized our process so that if used effectively, we can map out where each client is at each step of the process. As a manager, I have had an easy time viewing my team's progress and ...

Customizable and easy to understand

What do you like best? I'm pleased with the versatility of the fields and options that can be selected and how few limits there are to smart lists. You aren't fit into a box or a single process line. You can do what you want with it. What do you dislike? There are some mandatory fields that can create clutter. The map view of client accounts is only available via the phone mobile app and the logging tools are really only great for virtual contact, not logging onsite visits. ...