Zenefits Reviews in June 2025: User Ratings, Pros & Cons

Zenefits is great for small businesses

Zenefits is great for small businesses. (I can't speak for larger businesses as we are a small non-profit theatre company). Zenefit's website is very cleanly and clearly laid out. The platform is user friendly. Onboarding employees is super easy. Their customer service is great. They always get back to me within one business day, if not quicker. You can contact them via email, phone or chat with an online assistant. Their Client Advocate Center has always quickly assisted with answering ...

Exceptional Service, resources and simple to use

Zenefits has been a helpful resource when we’ve needed it most. It’s a valuable payroll and HR provider. The extensive library of resources available on a wide range of topics helps in finding a clear answer on whatever issue you may have. If you have a complex issue and need a more comprehensive explanation help is only an email away. Online meetings have been simple, and the information I need conveyed in a clear manner. We chose Zenefits because they offer a plethora of resources on the ...

Trusted Partnership

Zenefits does an exceptional job organizing and explaining important compliance and other HR matters. I have used other HRIS and Zenefits payroll is by far the easiest to use. My firm is growing and we’re confident with Zenefits partnership to continue to run smoothly.

"Good use of limited resources!"

What do you like best about Zenefits? We're a small office and have limited resources/expertise on HR/payroll/benefits administration and Zenefits, but Zenefits makes it easy to do all of those things! What do you dislike about Zenefits? Sometimes I wish their customers response time was a little quicker What problems is Zenefits solving and how is that benefiting you? Personnel management and payroll - it's makes it easy, and we're spending less time worrying about the nitty gritty

"This is a great payroll app for small businesses - easy to use & great time and attendance function"

What do you like best about Zenefits? I like the ability the ease of the onboarding process. I also like the time and attendance function and the ability to generate reports, What do you dislike about Zenefits? I don't believe this is designed for larger businesses in mind. However this is great for smaller businesses looking for value. What problems is Zenefits solving and how is that benefiting you? I receive acknowledgments during my onboarding process and I can save them in our employee ...

"One Stop HR Solution"

What do you like best about Zenefits? Zenefits is the one stop HR solution online platform that we selected over Gusto, ADP, and Paychex. Zenefits provides our company tools to manage payroll processing, employee recordkeepind and new hire onboarding at a reasonable cost. What do you dislike about Zenefits? Zenefits provides support only through email and does not have an option (at this time) for chat/talk to a live representative. What problems is Zenefits solving and how is that ...

Great system!

Great system!! Have used so many and have to say by this Zenefits is my favorite.

Have enjoyed using Zenefits platform…

Have enjoyed using Zenefits platform for the past 4 years. It makes it easy to onboard, run payroll, time and attendance and generate reports. I've used Paychex and ADP in the past and this is far easier. Had great response from the customer service team as well. Highly recommend!

Great single solution for smaller companies

Zenefits is great platform for smaller, newer companies that want a single solution for basic HR functions as well as Payroll. The system is easy to learn and use and they have a good resources available to assist employers.

We've been using Zenefits for 3+ years…

We've been using Zenefits for 3+ years now and we've been happy how things work for our small office. We don't have an HR specialist, but their resources are pretty easy to find and use and everything else just feels intuitive.